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Terms of Service

OVERVIEW

Kozal Baklava Sweet Preparing (S.P.S – L.L.C) operates and maintains the website https://www.kozalbaklava.ae (“Site”).

Visa and MasterCard debit and credit cards in AED are accepted for payment.

We do not trade with or provide services to OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.

Customers who are minors (under the age of 18) are not permitted to register as users of the Site or conduct transactions.

The cardholder must retain a copy of transaction records and is responsible for adhering to the merchant’s policies and rules.

Users are responsible for maintaining the confidentiality of their account credentials and any activity conducted under their account.

GENERAL TERMS

This website is operated by Kozal Baklava Sweet Preparing (S.P.S – L.L.C).
Throughout the Site, the terms “we,” “us,” and “our” refer to Kozal Baklava.

By visiting our Site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the Site — including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree, you may not access the Site or use any services.

Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms at any time, and it is your responsibility to check this page periodically for updates.

ECOMMERCE PLATFORM

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you securely.

Once payment is successfully made, a confirmation email will be sent to you within 24 hours.

PAYMENTS & BILLING

All payments are processed in AED (United Arab Emirates Dirhams).
Customers must ensure that all billing information provided is accurate and up to date.

If payment is declined or unsuccessful, the order will not be processed.

PROHIBITED USES

You are prohibited from using the Site or its content for any unlawful purpose, including:

  • Violating UAE or international regulations, laws, or local ordinances.

  • Infringing upon or violating our intellectual property rights or those of others.

  • Uploading malicious code or attempting to disrupt the functionality of the Site.

  • Engaging in fraudulent, abusive, or misleading conduct.

Violation of these Terms may result in termination of your access to the Site and legal action if required.

LIMITATION OF LIABILITY

Kozal Baklava Sweet Preparing (S.P.S – L.L.C) is not liable for any direct, indirect, or incidental damages arising from your use of the Site, products, or services, except as required by UAE law.

We make every effort to ensure the accuracy of product descriptions and images, but slight variations may occur due to natural ingredients or preparation methods.

GOVERNING LAW

These Terms and any disputes arising under them shall be governed by the laws of the United Arab Emirates, and subject to the jurisdiction of the courts of Ajman.

CHANGES TO TERMS

We reserve the right to modify or replace any part of these Terms at our discretion. Any changes will take effect immediately upon posting on the Site. It is your responsibility to check this page periodically for updates.

CONTACT INFORMATION

For inquiries regarding these Terms, please contact us at:

Kozal Baklava Sweet Preparing (S.P.S – L.L.C)
📧 Email: info@kozalbaklava.ae
🌐 Website: www.kozalbaklava.ae
📍 Ajman, United Arab Emirates

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📧 info@kozalbaklava.ae